People who embarked on the journey to achieve straighter teeth through SmileDirectClub find themselves facing uncertainty, as the company recently declared a complete shutdown shortly after filing for bankruptcy. The abrupt closure leaves customers without the prospect of receiving further aligners or customer support, irrespective of their progress in the treatment plan. Despite the company’s cessation of operations, existing patients are still expected to fulfill their payment obligations, with treatment durations ranging from four to six months, or even up to two years for some individuals.
SmileDirectClub gained popularity for its invisible aligners, a discreet alternative to traditional orthodontic services, especially notable for its remote approach that eliminates the need for in-person appointments. However, the company faced allegations of unfair practices, including claims that dissatisfied patients were coerced into signing non-disclosure agreements. Reports also indicated that, even amid financial troubles, SmileDirectClub continued to offer discounts on upfront payments, urging customers to opt for lump-sum payments instead of monthly installments.
The company’s FAQ section hints at forthcoming information regarding the bankruptcy process, leaving patients in limbo regarding payment expectations and guidance for those in the midst of their treatment.
For current SmileDirectClub customers, the dilemma extends to the obligation of continuing payments under the SmilePay plan. While Healthcare Finance Direct (HFD), seemingly responsible for managing SmileDirectClub payments, expresses hope for a support plan from the company, accounts have already been transferred to a new creditor. Failure to meet payments now risks account collection, adversely affecting credit scores.
Questions loom over the fate of payments for retainers or aligners yet to be received. HFD recommends maintaining monthly payments, assuring a review of accounts to ensure appropriate refunds for those who never received aligners. However, uncertainties arise as HFD has limited influence over payments processed directly by SmileDirectClub.
Patients caught in this predicament are advised to contact HFD for clarifications or explore potential legal avenues. However, as details remain in flux, there’s a possibility of changes in circumstances for some customers.
For those who haven’t completed their treatment, consulting a local dentist or doctor is recommended by SmileDirectClub for determining the next steps. While alternative direct-to-consumer options exist, such as Byte, the American Dental Association emphasizes the importance of consulting a professional before switching aligner treatments, citing potential risks to oral health without proper examination.
Orthodontists, including those associated with the American Association of Orthodontists (AAO), may offer free consultations. OrthoFX, in response to SmileDirectClub’s closure, provides free consultations and treatment assessments, coupled with special financing options. In-person consultations with OrthoFX require dentist appointments for aligner fittings.
The AAO suggests exploring Invisalign, a pioneer in the clear-aligner movement, which necessitates in-person care and fittings. Invisalign defers payment estimates to the treating provider.
As the situation evolves, individuals affected by SmileDirectClub’s closure are encouraged to seek professional guidance and explore available alternatives tailored to their oral health needs.
