Salesforce has strengthened its artificial intelligence ecosystem by expanding partnerships with OpenAI and Anthropic, embedding GPT-5 and Claude models into its new Agentforce 360 platform. The move is designed to make AI-powered agents a seamless part of enterprise workflows across industries, including regulated sectors such as finance and healthcare.
The enhanced OpenAI partnership gives users access to Agentforce 360 directly inside ChatGPT, enabling interaction with customer data, Tableau visualizations, and AI-driven workflow tools. A new Agentforce Commerce feature will allow merchants to sell products via ChatGPT’s Instant Checkout, ensuring privacy and data ownership remain with businesses.
Anthropic’s Claude models will be offered to companies requiring high standards of security and compliance, and will be further integrated into Slack and Salesforce’s secure cloud. The two firms will also co-develop industry-specific AI solutions to expand the capabilities of Agentforce 360.
Unveiled globally on Monday, Agentforce 360 aims to become the central access point for enterprise AI, allowing businesses to create, deploy, and manage AI agents across their organizations. The partnerships highlight Salesforce’s ambition to merge generative AI with practical, data-driven applications in the workplace.
